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- Thread starterLewis
- Start dateDec 15, 2016
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- 2014camrycontrolsdisplaynot workingradiorightscreentouchtoyota
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LisaK
Guest
- Oct 30, 2017
- #61
I'm having the same issue with the entire bottom row of my stereo not working in my 2014.5 Camry. Just by luck (and almost putting my finger through the screen!) I got it to pair my new phone. It was hit or miss for awhile, but now it's completely dead. I was at the dealership today and they said to contact Toyota at 800-331-4331 and let them know about it. If enough people report it they *might* fix it. Of course mine's out of warranty! The guy at the dealership said the Corolla's are starting to have the same problem. This is my 4th Toyota and I expect them to fix it in good faith if all of us are having this issue. They're obviously defective and I think it's definitely a safety issue if we can't pair our phones for hands-free usage, which is now the law in most states.
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eric cai
New Member
- Nov 10, 2017
- #62
I have a toyota camry 2014.5. Currently, it's about 38,000 miles. The lower part of the touch screen is not working. I can't add a new phone through bluetooth. Just called toyota (800-331-4331) to report the issue. Currently, they don't have any extend warranty for the screen. We all should call toyota to let them know the thing.
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padresfool
New Member
- Nov 21, 2017
- #63
My 2014 Camry has the whole bottom out and the rest off the screen you touch 1/4" below where you wont to touch. I got a new phone and couldnt pair because of the add button at the bottom.
Ron S said:
I can't believe Toyota has not address this, Of course I didn't even notice the issue until it was out of warranty, I've always loved Toyotas and the customer service, but if they don't do a recall or something this will be my last Toyota. Anyways I have the 2014.5 Toyota Camry, bought a new phone yesterday and had no way to pair it. So on a whim, I took a butter knife out to my car and turned the car on and went to the area where I would add a Bluetooth device. I slid the knife down in-between the touch screen and the outer casing and sort of applied pressure with the knife right under the add button about 1 inch and it activated the add button and I was able to add a new Bluetooth phone. Its not the ideal way that the touch screen should work but I was able to do what I needed. Its a shame that Toyota will not own this problem and fix it.. Ron Ronsu@aol.com
My 2014 Camry has the whole bottom out and the rest off the screen you touch 1/4" below where you wont to touch. I got a new phone and couldnt pair because of the add button at the bottom. I used the knife trick and it worked after a couple of times sliding it down in there. just have your blutooth open on your phone to connect right away. I'm gonna call toyota after the holidays and complain. Hope you can get your devices paired.
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chupacabra
New Member
- Nov 27, 2017
- #64
Bought a certified camry last saturday with 43k thousand miles and i have the same issue. Luckily it is a certified car and the dealer ordered a new radio that is going to take 2-3 weeks to arrive. Im just scared that the same thing will happen in another 40k miles and ill be stuck again
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JeremyD
Guest
- Nov 29, 2017
- #65
Hello all,
I am having the same issue. I have a 2014 Toyota Camry with 39k miles. Purchased recently and the bottom right portion of the LCD screen became unresponsive...now the whole bottom half is unresponsive. I called Toyota HQ and asked for them to repair on good faith. They did not approve the repair since "the vehicle is out of warranty". The rep said if enough people begin to call-in to report this issue, they may issue an extended warranty for the head unit. SO EVERYONE HAVING THIS PROBLEM (LCD screen unresponsive) CALL TOYOTA HQ and open a case!
Toyota HQ phone: 800-331-4331
Maybe they will repair yours based on good faith, or at least help with the costs. CALL lets get Toyota to rectify these faulty LCD screens!
A
Andrea
Guest
- Nov 29, 2017
- #66
I am having the same issue with the add button, not to mention my car literally took control of itself with the radio. It turned itself up and I couldn't turn it back down with any of the button on my steering wheel or the roller knob on the sterio itself. After pulling over, turning he car completely off and then back on, I was able to turn the volume down.. since then my add button or anything in the left corner has not worked. I was told they couldn't do anything because it's out of warranty. Let me tell u, if this happens again and I wreck, I will sue Toyota for negligence.
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Christina
Guest
- Nov 30, 2017
- #67
JeremyD said:
Hello all,
I am having the same issue. I have a 2014 Toyota Camry with 39k miles. Purchased recently and the bottom right portion of the LCD screen became unresponsive...now the whole bottom half is unresponsive. I called Toyota HQ and asked for them to repair on good faith. They did not approve the repair since "the vehicle is out of warranty". The rep said if enough people begin to call-in to report this issue, they may issue an extended warranty for the head unit. SO EVERYONE HAVING THIS PROBLEM (LCD screen unresponsive) CALL TOYOTA HQ and open a case!
Toyota HQ phone: 800-331-4331
Maybe they will repair yours based on good faith, or at least help with the costs. CALL lets get Toyota to rectify these faulty LCD screens!
C
Christina
Guest
- Nov 30, 2017
- #68
I plan to call tomorrow morning!
Thank you all!
S
smjoe
Guest
- Dec 1, 2017
- #69
You can add my 2015 Rav4 to the list! I have this exact situation and just out of warranty. My dealer tried to update the radio software but it didnt fix it.
D
Danielle
Guest
- Dec 6, 2017
- #70
Thanks for sharing! I called as well!
JeremyD said:
Hello all,
I am having the same issue. I have a 2014 Toyota Camry with 39k miles. Purchased recently and the bottom right portion of the LCD screen became unresponsive...now the whole bottom half is unresponsive. I called Toyota HQ and asked for them to repair on good faith. They did not approve the repair since "the vehicle is out of warranty". The rep said if enough people begin to call-in to report this issue, they may issue an extended warranty for the head unit. SO EVERYONE HAVING THIS PROBLEM (LCD screen unresponsive) CALL TOYOTA HQ and open a case!
Toyota HQ phone: 800-331-4331
Maybe they will repair yours based on good faith, or at least help with the costs. CALL lets get Toyota to rectify these faulty LCD screens!
J
Jose Berriis
Guest
- Dec 7, 2017
- #71
Hello, I bought 2 toyota corolla 2014 Le and a 2014 corolla S and the corolla Le radio is not working properly and O am out of the warranty started around 40,000 or 45,000 miles and the radio top parts work but the bottom is not working at all. I call the dealer and they told me contact toyota. Also I notice start sometime s on the corolla s so I guess soon that one will stop working as well and I will have to 2014 corollas with our radio. Its sad , the dealer whants to charge 3,000 per car to replace the touch screen radio! Its crazy and frustraining after I bought one car for my wife and one for me. Sab but true. I wish toyoya call this bad touch screens radio recall so I can get it fix.
J
Jose Berrios
Guest
- Dec 7, 2017
- #72
Jose Berrios said:
Hello, I bought 2 toyota corolla 2014 Le and a 2014 corolla S and the corolla Le radio is not working properly and O am out of the warranty started around 40,000 or 45,000 miles and the radio top parts work but the bottom is not working at all. I call the dealer and they told me contact toyota. Also I notice start sometime s on the corolla s so I guess soon that one will stop working as well and I will have to 2014 corollas with our radio. Its sad , the dealer whants to charge 3,000 per car to replace the touch screen radio! Its crazy and frustraining after I bought one car for my wife and one for me. Sab but true. I wish toyoya call this bad touch screens radio recall so I can get it fix.
please advise what to do??? Any help or advice will be appreciated.
J
Jdman
Guest
- Dec 8, 2017
- #73
Jose Berrios said:
please advise what to do??? Any help or advice will be appreciated.
Call toyota HQ and open a case!
Lewis
Moderator
Staff member
- Dec 8, 2017
- #74
Jose Berrios said:
please advise what to do??? Any help or advice will be appreciated.
Yes, what Jdman said.
R
RickinAustin
Guest
- Dec 11, 2017
- #75
Same problem on 2014 Corolla,seems like touch screen is registering touch below actual position, finger nail trick works on bottom right of screen but not bottom left. Can't use FM preset #6, can't delete personal data. I am keeping 2004 Civic forever!
J
Jack Trainor
New Member
- Dec 20, 2017
- #76
Having the same issues on my 2014 Corolla, just got out of warranty too. Brought it to the dealer and they said they could replace the extension box for the radio for $672 plus labor. They said it may fix the problem or it may not, if not I would have to buy a whole new head unit.
M
MikeeMo
New Member
- Jan 1, 2018
- #77
I got a new cell phone over the weekend and discovered the bottom line of the touch screen in my 2014.5 Camry isn't working either when I tried to pair it. I went by the dealership - but they wanted to set me up for a diagnostic and said they might have to replace the unit at my cost. Thankfully - I found this forum before I tried to set anything up. I was able to get the fingernail trick to work - so I got my phone paired. I would like to get the unit replaced though.
I've emailed about the issue and awaiting a response - but wondering if anyone else has had any luck contacting them? It's obvious there is a factory defect since so many people are having the same problem. I suspect a lot more people are having the same problem and just haven't discovered it yet. Although it may not be an urgent safety issue - I really think they should step up to the plate since the units have an obvious factory defect. Curious what they've told other people that have made contact?
S
Sonia Panter
Guest
- Jan 5, 2018
- #78
Lewis said:
Recalls are only for safety related items, which the radio is not considered a safety item. Now, if enough Toyota owners have this issue and make their voice heard, Toyota may issue a warranty extension for this concern.
I have a 2014 Toyota rav4 Limited Touch screen went out.. Nothing works I did some research on line before I went to dealer. I told them of all the other people with the same problem and that Toyota was aware of it and refused to do nothing about it. Well they checked out my car . Told me that I needed new system but that Toyota would pay for it.. My car is out of warrenty I have 49,000 miles Getting the new radio for no charge.
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MikeeMo
New Member
- Jan 6, 2018
- #79
MikeeMo said:
I got a new cell phone over the weekend and discovered the bottom line of the touch screen in my 2014.5 Camry isn't working either when I tried to pair it. I went by the dealership - but they wanted to set me up for a diagnostic and said they might have to replace the unit at my cost. Thankfully - I found this forum before I tried to set anything up. I was able to get the fingernail trick to work - so I got my phone paired. I would like to get the unit replaced though.
I've emailed about the issue and awaiting a response - but wondering if anyone else has had any luck contacting them? It's obvious there is a factory defect since so many people are having the same problem. I suspect a lot more people are having the same problem and just haven't discovered it yet. Although it may not be an urgent safety issue - I really think they should step up to the plate since the units have an obvious factory defect. Curious what they've told other people that have made contact?
M
MikeeMo
New Member
- Jan 6, 2018
- #80
So I emailed Toyota about the bottom row of my touch screen in my 2014.5 Camry not working. They gave me a case number and told me to call them. So - I called - the gentleman pulled the case up and said there was nothing he could do - I needed to take it to my dealer. (Granted I've already been to the dealer once.) He said the dealer needed to run a diagnostic on it. I asked him point blank if they would offer any assistance on the repair of the unit since it was an obvious factory defect as so many people were having the same issue. He said he couldn't tell me an answer for that. He said it was possible they might help offset the cost - maybe half or a quarter - he couldn't tell me for sure. Then he slipped and said the repair would be a refurb unit - so it's obvious he's had previous dealings with the problem.
This was my first Toyota - and if this is the way they stand behind their products - it will most likely be my last.
